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Online Shopping Guidelines

For Customers want to purchase through our website Guidelines for Internet Shopping About Payment About Receipts Original Warranty and Product Return Agreement at large Stipulation of original warranty

Online Shopping Guidelines-Crown Gears

    Attention:

    • If you are a temporary visitor, you will not be able to order through our website, but please come visit our store.
    • This Online Shopping Guidelines is only for foreigners who are currently living in Japan and holding a local address.
    • Foreigners that purchase from our website, cannot apply tax-free.
    • We do not accept any orders from overseas.
    • Inquiries in English or Chinese will take a little more time for us to reply, thank you for your understanding.

Introduction

  1. 1. Before you make any purchase, you will need to register as our new member (for free) at our "新規会員登録" webpage. Therefore, if you have registered at any following related websites, you will no need to do it again.
  2. Introduction

  3. 2. After registering our new user, please use your E-mail address and password which you just registered to login. Therefore, if you have registered before at any related websites as above, please use that e-mail address and the password to login.

      ※One account can login to all four websites.

      ※Only foreigner who currently lives and holds a local address in Japan is available to register as our new user.

    login

  4. 3. Product prices and information

    We set the prices and information utmost carefully on our websites. However, if any mistakes happen, we will amend them as soon as possible. Customers can also cancel the orders if they cannot accept the amendments.

  5. 4. About Contacting

    We usually contact our customers by e-mails. But we will call you if the e-mail system goes down.

  6. 5. Inventory for used products and consignment sales.

    Please note that there will also have orders from our stores and our website. So at the same timing, the product that you want to order might be sold out when you make the purchase. In some cases, we do not put the product's condition, accessories and functions on it.


How to Order


step1
      You can search by maker names or product model's name or number to find your product. (such as, DE ROSA, CORUM, COLNAGO, CLX3.0, etc.)
      seasch

        ※The colors of the picture on Internet will be a little different from the originals.

        ※Depends on the inventory or traffic situation, delivery might be late in some cases.



step2
      If you find any product that you wish to order, please click on the cart button.

        ※Please login before you purchase any items.



step3
      After choosing all your orders, please click on cart button, and you will need to fill in some of your information.


step4

      You will enter a page that will want to confirm your current address. If you want us to send your orders to your current address, please click the box below.
      If you have changed your current address or you will want us to send the order to another address, please click on otodoke, and type in your new address.

      addres


step5
      Please choose a date which you wish to receive your orders from the"配送希望日"box, Then choose the time zone from the"配送希望時間帯"box.

        ※Depends on the inventories or traffic situation, delivery might be late in some cases.

        ※If you did not choose any date and time zone, we will send you the order in the shortest work days.


        Then click on next



step6
      Please enter your password again in the blank for password (パスワード), and then the following will show you how many points you have left in your account.If you wish to use your points for your purchase this time, please click on
      pointpay
      and also type in how many points you wish to use for your payment this time.If you do not want to use any of them, please click onnopoint


step7

      There are two types of payment:
      One is to pay all your payment at once.
      Another is to pay with two methods. (For example, 500,000 yen of purchase, you can choose to pay 200,000 yen by credit card and the other 300,000 yen by wiring the money via your bank account.)

      Click on next and go to the next step



step8
      You will have to select your payment method from the following list:

    • 1."代金引換" Cash on Delivery
        Transporter: YAMATO Transport Co., Ltd. / SGAWA Express Co., Ltd.

          Note:
          ※When your orders have arrived, you will need to pay the payment to the delivery guy.
          ※The total amount including.
          Orders payment (including tax) + delivery fee (including tax) + pay on delivery charge fee (including tax)
          ※Pay on delivery charge fee usually is \315
          ※After ordering online, we will send you an e-mail about your total payment.
          ※Please pay the payment to the delivery guy.
          ※You will not be able to use this payment when comes to the following circumstances

          The unit price of your orders is more than \500,000 If the delivery date that you wish to choose is longer than a week (counting from the day you make the order)


    • 2."コンビニ決済" b. Pay the payment at the Convenience Stores
        【Note】
          Available convenience stores:
            ・7-ELEVEn (セブン-イレブン)
            ・Family Mart (ファミリーマート)
            ・LAWSON (ローソン)
            ・SUNKUS (サンクス)
            ・Daily (デイリー)
            ・MINI STOP (ミニストップ)

        【Convenience stores' payment methods】
          ・7-ELEVEn     
            Please print out the payment paper「払込票」, or write down the number on the payment paper 「払込票番号」, take it to 7-ELEVEn, and tell the cashier that you wish to pay the Internet payment.
           
          ・LAWSON / ・Seicomart     
            Write down your reception numbers「受付番号」and take it to LAWSON or Seicomart and then pay your payment there.
           
          ・Family Mart     
            Write down the corporate code 「企業コード」and order numbers 「注文番号」, bring them to Family Mart and pay your payment.
           
          ・Daily / ・MINI STOP / ・Circle K, Sunkus / and other convenience stores     
            Print out the integration settlement picture「統括決済画面」or write down the online settlement number「オンライン決済番号」, bring it to the stores and give it to the cashier.

        【NOTE】

          ※ You can use this payment method, if your total payment of your orders is under \300,000.

          ※ You cannot combine this method with credit card payment method.

          ※ After receiving your payment, we will send out your orders.

          ※ If we do not receive your money within 3 days after we have sent you the "注文確認メール", we will need to cancel your orders.



    • 3."銀行振込"Bank Transfer
        You can wire the payment to any one of our accounts as follows:    
          ・Bank of Tokyo Mitsubishi UFJ, Ltd. [三菱東京UFJ銀行]
          ・Japan Net Bank [ジャパンネット銀行]
          ・JP Bank [ゆうちょ銀行]
         
        We will send you the bank account information with your order confirmation e-mail letter (ご注文確認メール).
         
        After you have finished your order, we will inform you the inventory of your order by e-mail.
        Note: Please wire the payment after your confirmation.    

          ※ We will send out your orders after your payment, so please be careful when you choose the delivery date.

          ※ You will have to pay for the transfer charges, thank you for your understanding.

          ※ If we do not receive your payment within a week after your order, we will cancel your orders.



  1. 4."クレジットカード" Credit Card
      "Credit Card Payment" and "Shopping Credit payment" are two different payment methods, please make sure your choice.
    card
    card


  2. 5."ショッピングクレジット" Shopping Credits Payment.
      You can pay by monthly installments without applying credit card. (Orico, JACCS or Cedyna). It usually takes 2~3 days to review your applications. (They will contact you by phone calls to confirm your information; however, there is no need to sign or seal on any papers).
      The maximum of your divisions for payment is 60 times.

        ※ If the total amount of your payment is under \300,000 or your monthly installment is under \3000, you will not be able to use this payment method.

        ※ If you wish to pay with two different methods, you can only choose Orico or JACCS.

        ※ Your delivery address can only be your home address or your work office address.

        ※ Delivery is depends on the results of your application.


      ・Orico     
        The shortest time for Orico to review your applications is 3 minutes. This can also speed up the delivery time.
        The first company that can apply online anytime you want.
        Its typing system is also very easy for customers to use when they apply online.
       
      ・JACCS     
        Your payment of installment will start two months later after your application.
        You can arrange the date of when do you want JACCS to phone call you.
        You can apply anytime (24 hours a day, 7 days a week)
       
      ・Cedyna     
        Employees, full-time housewives, people who live on their pensions and adult students can apply from Cedyna.
        You can choose to pay your bills on 6th or 26th each month.
        You can also change your installments to a lump-sum payment.


      Please choose one of your payment methods and click on next


step9

      At the end, you will come to the order confirmation page. Please check carefully of your order information, if there is no problem, please click on to complete your order.



step10

      After receiving your orders, the system will automatically send a "自動返信メール(ご注文)お客様控え"e-mail to your mailbox.

      If you did not receive it, please contact us by e-mail.



step11

      After sending the "自動返信メール(ご注文)お客様控え" e-mail to you, we will also check the inventory of your order and send you a "ご注文確認メール"e-mail within 24 hours.

        ※ Before the "ご注文確認メール"e-mail, your orders are still in progress, we need to check if the product has already been reserved by other customers or if we still have them in stock. "ご注文確認メール"e-mail will be the final confirmation of your orders.

        ※ If you did not get this mail in 24 hours, please contact us by e-mail.



step12

      After receiving your payment, we will send your orders to you. At the same night, you will receive a "発送完了メール" e-mail from us. ( means that we sent out your orders.)



step13

      When your orders arrived, please confirm the contents of the package. If there are any problems or missing items, please contact us by e-mail.

        Order reserve period
          If you wire the payment from convenience store or from banks, your order reserve period will be a week from the day we send you the "ご注文確認メールe-mail".
          Please notice that we will cancel your order if we did not receive your payment by deadline. There will also be a few differences of the payment deadline in some cases, please check your "ご注文確認メール"e-mail carefully.
        Orders from Overseas
          We do not accept orders from overseas. Only if you can follow our payment rules (Credit cards, cash on delivery, wire transferring or pay at convenience store) and also you can provide us a local address in Japan in order us to send you the orders.


Receipt

    • Credit Card:
        Receipt will be issued by your credit card company.
    • Cash on delivery:
        Receipt will be issued by forwarders.
    • Wire through convenience store:
        Receipt will be issued by the convenience store that you pay your payment.
    • Wire transfer:
        Receipt will be issued by the bank.

      ※If you need a receipt that issued by Crown Gears, Please contact our staff.



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